Q. How does the site work?

Ans. You can browse the site or use our search option to find your desired products. You can then add them to your shopping bag and click on place order. You let us know your address, select your suitable delivery time then you are done. Udayon Shop staff will deliver your order right to your home or office.

Q. How can clients contact us?

Ans. You can always call +880-1911-99 60 88 or mail us at [email protected]

Q. How do I know when my order is confirmed?

Ans. Udayon Shop staff will call you and confirmed as soon as possible your order & address to let you know about your delivery.

Q. How do I pay?

Ans. We accept cash on delivery and we also have online Bkash and Rocket service. Our official authorized Bkash and Rocket number is +880 1911-99 60 88.

Q. My order is wrong. What do you do?

Ans. Please immediately call +880 1911-99 60 88 and let us know the problem.

Q. What if the item is out of stock?

Ans. We hold our own inventory of our warehouses, so we are always try to available in our shop but if rarely run out of stock then we will notify you about our products . However, we will try our best to source what you need.

Q. What about the prices?

Ans. Our prices are our own but we try our best to offer them to you at or below market prices. We source form directly farmers that’s why here is no media for increasing the price. Our prices arethe same as the local market or below the market. If you feel that any product is priced unfairly, please let us know.

Q. What is your policy on refunds?

Ans. You may get a refund within seven (7) working days on unopened or spoilt packaged products. For perishable products, such as milk, fruits and fresh vegetables, we have a one (1) day return policy. We will not accept any items as return if more than 20% of the pack has been used. We reserve the right to refuse a refund. Please contact us at +880 1911-99 60 88 if you want to return an item.

Q. Can get a refund via cash/Bkash?

Ans. No, for any sort of issue, we will refund through Bkash/ mobile recharge.

Q. How do you deliver?

Ans. We use our own fleet to deliver. Our goal is to deliver the products to your place on time.

Q. How much do deliveries cost?

Ans. There is a BDT 25 delivery fee if the order value is BDT 350 or more. If the order value is less than BDT 350, we charge BDT 50 delivery fee.

Q. How long do the deliveries take?

Ans. We are serving all over the Dhaka city delivering within 4-7 hours timeframe. You can also specify a convenient time and we will send the products during that time.

Q. What are your delivery hours?

Ans. We deliver from 8 am to 8 pm for every Friday & Saturday. You can choose from available slots to find something that is convenient to you.

Q. What happens during a hartal or inconvenience situation?

Ans. We work during hartals. That’s how dedicated we are. But during work facing any inconvenience situation Udayon shop staff will notify the clients.

Q. Should I tip the delivery representative?

Ans. Tips are not required. But our delivery team members appreciate recognition for their hard work.